Shipping policy
By purchasing from Faya Studio , you agree to the following shipping terms and conditions.
Processing Time
Please allow up to 7-8 business days for order processing and packing.
Most orders are shipped within 10-15 business day], however, as all orders are handled by me and my sister , we truly appreciate your patience.
Estimated Shipping Times
All orders (domestic and international) are shipped via Kurasi and their international partners.
- United states : 10- 15 business days
- United Kingdom : 10-15 business days
- Australia : 10-15 business days
Customs & Import Taxes
Buyers are responsible for any customs and import taxes that may apply.
If you choose not to pay these charges and the item is returned to sender, no refund will be issued.
Faya studio is not responsible for:
- Delays caused by customs
- Lost or damaged parcels during shipping
If you experience shipping issues, please contact Kurasi directly.
Returns & Exchanges
We do not accept returns for change of mind.
If you believe your item is faulty or damaged, please contact us at:
Please include:
- Order number
- Clear photos of the issue
We will review your case and provide the best possible solution.
As a small business, every order means a lot to us. Thank you for supporting Faya studio